Shipping policy
Refund Policy
### 📦 All products come with a convenient 30-day return and exchange guarantee
We want you to be satisfied with every order from Hong Kong Wholesale Trade Network! To ensure a completely worry-free shopping experience, we guarantee: **All products are covered by a 30-day return and exchange policy** (starting from the day you receive your order).
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### I. Simple return and exchange steps
Regardless of the product purchased, if you are not satisfied, simply ensure the item is new, unused/unworn, and retains its original tags and packaging. Please also have your invoice or proof of purchase ready to initiate the return or exchange:
1. **Contact us:** Email **linghjk678954323gh@gmail.com** to request a return or exchange; we will assist you promptly.
2. **Receive instructions:** Once your request is approved, we will send you a **return label** along with detailed shipping instructions and the return address to ensure a smooth process.
3. **Easy return/exchange:** Please send the product to the designated address as instructed. *(Note: To protect your interests, please contact us to request a return or exchange before shipping the item. We may be unable to process returns or exchanges made without prior notification.)*
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### II. Special cases & Useful notes
* **Defective or incorrect products:** Please inspect your package immediately upon receipt. If you discover any damage, product defects, or discrepancies with your order, please contact us immediately at **linghjk678954323gh@gmail.com**. We will prioritize resolving your request to your satisfaction!
* **Exchanges:** To receive the desired product as quickly as possible, we recommend returning the original item and placing a new order for the product you need. This is the most time-efficient method! * **Right of Withdrawal (EU regulations):** If your product is shipped from within the EU, you have the right to cancel your order or return the product within 14 days without providing a specific reason (the product must be in its original condition and accompanied by proof of purchase).
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### III. Commitment to Prompt Refunds
Once your returned package is received and passes inspection, we will process your refund immediately:
* **Refund via Original Payment Method:** The refund amount will be automatically credited back to your original payment account within **10 business days**.
* **Tracking Assistance:** Please note that banks and credit card companies often require some time to process transactions. If you have not received your refund within **15 business days** of your return request being approved, please email **linghjk678954323gh@gmail.com**; we will get back to you as soon as possible!